PRIVACY POLICY

This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.

This website and its content is owned by Helina Metsik ("we", "us", or "our"). This Privacy Policy informs you (“user”) of our policies regarding the collection, use, and disclosure of personal data when you navigate helinametsik.com (“website”) and the services it provides, and the choices you have associated with that data.

Use of any personal information or contribution that you provide to us, or which is collected by us on or through our Website or its content is governed by this Privacy Policy.  By using our Website or its content, you consent to this Privacy Policy, whether or not you have read it. The use of information collected through our Website shall be limited to the purposes under this Privacy Policy, and also our Terms of Use if you’re a client or customer.

Legal references

Personal Data (or Data): Any information that directly, indirectly, or in connection with other information allows for the identification or identifiability of a natural person.

Usage Data: Information collected automatically through helinametsik.com (or third party services connected with helinametsik.com), which can include: the IP addresses or domain names of the computers utilised by the Users who use helinametsik.com, the URI addresses (Uniform Resource Identifier), the time of the request, the method utilised to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server's answer (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system utilised by the User, the various time details per visit (e.g., the time spent on each page within the website) and the details about the path followed within the website with special reference to the sequence of pages visited.

User: The individual using helinametsik.com who, unless otherwise specified, coincides with the Data Subject.

Data Subject: The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor): The natural person, legal person, public administration, or any other body, association, or organisation authorised to process the Personal Data in compliance with this privacy policy.

Data Controller (Owner): The natural person, legal person, public administration, or any other body, association, or organisation with the right, also jointly with another Data Controller, to make decisions regarding the purposes, and methods of processing of Personal Data and the means used, including the security measures concerning the operation and use of helinametsik.com. The Data Controller, unless otherwise specified, is Helina Metsik, the owner of helinametsik.com.

Website (helinametsik.com): The means by which the Personal Data of the User is collected and processed.

Service: The service provided by helinametsik.com as described in the relative terms (if available) and on the website.

EU (European Union): Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.

Cookies: Small piece of data stored in the User's device.

This privacy policy has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation).

Personal Data

We may collect personal information from you so that we can provide you with a positive experience when using our Website, its Content and Services. We will only collect the minimum amount of information necessary for us to provide our services effectively and ensure the security and privacy of our users.

We may collect Personal Data, which is data voluntarily provided by users. By providing us with this information, you consent to the collection, usage, and processing of your personal data. Please note that if you opt not to provide certain Personal Data, you may not be able to access certain features of our Website, Content, or Services.

Types of Personal Data that we may collect:

  • Name and email address

  • Phone number

  • Billing information. In order to process payments and issue invoices, we require your name, address, and bank card information. We only use third party payment processors that take the utmost care in securing data and comply with the GDPR.

  • Details regarding the purchase

You are welcome to opt-out or request for us to delete your Personal Data at any point by contacting us at helina.metsik@gmail.com 

You assume responsibility for the Personal Data you communicate to us, and guarantee that you have the right to communicate or disseminate it, freeing us from any liability to third parties.

Please Note that if you choose to disclose your Personal Data voluntarily for public viewing via this Website, its content, or services, it may be accessed, gathered, and utilised by others. Consequently, we cannot be held accountable for any unauthorised or inappropriate use of the information that you willingly share (such as commenting on a blog post or sharing details in a group session).

Other type of Data

Other data that may be collected by us or through third parties:

  • Cookies - serve the purpose of providing the Service requested by the User, in addition to any other purposes described in this document section “Cookie Policy”. You may choose to disable cookies, however, disabling this function may diminish your experience on our Website and some features may not function as intended.

  • Usage Data - information collected through helinametsik.com or third-party services connected with helinametsik.com without identifying individual users. This data can include:

    • IP addresses: unique numerical labels assigned to each device connected to a network, which can indicate the user's general location.

    • URI addresses: the specific resource or page requested by the user.

    • Time, method and status of the request: the timestamp when a user's device communicates with the server and a code indicating whether the server successfully processed the request.

    • Features of the browser and operating system used.

    • Details of Website navigation: time spent on each page within the website, the order in which the user navigated through the website.

For operation and maintenance purposes, helinametsik.com and any third party services may collect files that record interaction with helinametsik.com (System logs) or use for this purpose other Personal Data (such as IP Address).

This data helps our website and its associated services to understand user behaviour, improve website functionality, and provide a better overall user experience. It is important to note that this data is collected anonymously and is used for analytical, technical and statistical purposes.

Purpose of Collecting Data

We use the collected Data for various purposes, including:

  • To provide and maintain our website

  • To notify you about changes to our website

  • To allow you to participate in interactive features of our website when you choose to do so

  • To provide customer support

  • To contact you under our contractual obligation regarding the services you purchase from us.

  • To send you emails in case you sign up for a service, newsletter or fill in the form to be contacted.

  • To gather analysis so that we can improve our website

  • To monitor the usage of our website

  • To detect, prevent and address technical issues

  • To process orders placed through our website

Data Sharing

We may share your information with trusted third parties, such as:

  • Squarespace, website hosting provider, who may collect personal data to run our website and to protect and improve its platform and services.

  • Our payment processor, Stripe, who may collect payment information from you.

  • Substack, our email newsletter provider, who may collect personal data to manage our email communications with you.

  • Setmore, our appointment booking provider, which collects personal information to schedule appointments with you on my behalf..

We take care to ensure that all third party service providers adhere to high standards of data protection and privacy.

The User's Personal Data may be used for legal purposes in court or in the stages leading to possible legal action arising from improper use of helinametsik.com or the related Services. The User declares to be aware that the Owner may be required to reveal Personal Data upon request of public authorities.

Cookie Policy

This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The cookies Squarespace uses.

Autocompletion

As you go through checkout, our site and/or Setmore, the booking platform, may autocomplete your billing information by sharing what you type with the Google Places API and returning suggestions to you to improve your checkout experience.

Your Rights

You have the right to:

  • Request information about how your Personal Data is being used and request a copy of what Personal Data we use.

  • Request restrict processing of your Personal Data

  • Access, update, or request deletion of your Personal Data 

  • Withdraw your consent at any time to the processing of your Personal Data.

  • Lodge a complaint with a supervisory authority if you feel we are using your Personal Data unlawfully.

  • Receive Personal Data portability and transference to another controller without our hinderance.

  • Object to our use of your Personal Data.

If you have questions or are experiencing problems, please contact us at helina.metsik@gmail.com

Processing Methods 

We employ appropriate security measures to prevent unauthorised access, disclosure, modification, or destruction of Personal Data.

In addition to the Data Controller, the Data may be accessible to trusted personnel, including but not limited to sales, marketing, legal, and system administration. External parties may also have access to the data, such as third party technical service providers, mail carriers, hosting providers, IT companies, and communications agencies, who are appointed, if necessary, to support the operation of helinametsik.com. An updated list of these parties may be requested from the Data Controller at any time.

Processing Data 

We process Personal Data relating to the User under the following conditions:

  • The User has given consent for one or more specific purposes;

  • The processing is necessary for the performance of a contract with the User and/or for any precontractual obligations thereof;

  • The processing is necessary for compliance with a legal obligation to which the Data Controller is subject;

  • The processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Data Controller;

  • The processing is necessary for the purposes of the legitimate interests pursued by the Data Controller or by a third party.

Data Storage

The personal information you provide to us is kept within our internal systems or stored using a data management system. Access to your personal data is limited to individuals who are involved in obtaining, managing, or storing this information, or those who need access to such data for the purpose of providing and maintaining the website or it’s service (for example, our hosting provider, newsletter provider, payment processors, or accounting).

We may transfer data internationally. For users in the European Union, please be aware that we may transfer Personal Data outside of the European Union. By using our Website and providing us with your Personal Data, you consent to these transfers in accordance with this Privacy Policy.

Data Retention

We retain your Personal Data for the minimum duration required to provide you with the requested information and/or services. In certain cases, we may retain specific Personal Data for extended periods to comply with legal, contractual, and accounting obligations.

Once the retention period expires, Personal Data will be deleted. The rights to access, erase, rectify, and port data cannot be exercised once the retention period has expired.

We appreciate the trust you place in us by sharing your personal information, and we are committed to employing industry-recognized methods to safeguard it. Nevertheless, it's important to note that no internet transmission or electronic storage method is completely infallible, and therefore we cannot assure absolute security. Should there be a data breach of which we are aware, we will inform you immediately.

Confidentiality

Our pledge is to uphold the privacy of the Personal Data you provide to us. Kindly note that there may be circumstances where we are required to reveal this information. This may occur when it is essential to: (1) protect and defend our rights, property, or those of our users or licensees; (2) promptly secure the personal safety or rights of our users or the public; or (3) handle or respond to any real or perceived violation of this Privacy Policy, our Disclaimer, Refund Policy, Terms and Conditions, or any other agreements between us.

Legal Disclamer

Our Website and its content is directed to individuals who are at least 18 years old or older.

Changes to This Privacy Policy

In order to keep you informed about our website and its content, we may utilize your Personal Data, including contact information, to notify you of any modifications to the Website or its content, or details about our services. We may modify our Website, its content, and this Privacy Policy at any given time and without prior notice. Any such modifications will be effective upon the posting of our updated Privacy Policy. We encourage you to periodically review this Privacy Policy. Should these changes impact activities dependent on the User's consent, we will seek new consent from the User, if necessary.

Contact Us

If you have any questions about this Privacy Policy, please contact us at helina.metsik@gmail.com .

Owner: Helina Metsik

Business address: via Pavia 8, 20136, Milano, Italy.

This Privacy Policy was last updated on 31st January 2024.